This week, Jeff covers a current common question/hot topic in the auto industry: “My manager/owner has a maintenance menu that does not match the manufacturer’s recommended maintenance menu. Which one...
Sep 3, 2020
17 min
It is time to have a “Come to God” meeting with yourself. All we truly know for certain is that it will be awhile before things return to normal and...
Aug 27, 2020
19 min
Now more than ever, we need the very best team in place who can deliver great results in a challenging environment. There are literally millions of highly skilled, unemployed people...
Aug 21, 2020
18 min
HALLELUJAH! You have finally decided to get your service team the training they so desperately need! Now the question is, what is the best way to get them that training?...
Aug 6, 2020
25 min
As we reach out to more and more service centers around the country, we are learning that most of you are not fully staffed, yet you are taking in a...
Jul 30, 2020
16 min
Do we as an industry really want to go back to the old normal? Wouldn’t it be better to stand up and finally take control of these departments? Wouldn’t you...
Jul 23, 2020
18 min
As you plan for your new normal way of doing business, keep this in mind – no one is excited about the new normal. I have not witnessed anyone saying,...
Jul 16, 2020
21 min
This week (by popular demand!), Jeff continues from last week’s episode and gives some more snippets from his upcoming selling book. Following up with your customers, how to do it,...
Jun 9, 2020
22 min
This week, Jeff gives a sneak peek into his newest upcoming book, “The Forgotten Rules of Professional Salesmanship”. As a snippet into some of the fundamentals, he covers: How to...
Jun 4, 2020
15 min
This week, Jeff answers the top three most-asked questions during this time of downtime and quarantine, or when advisors are looking to sharpen their skills. Service advisors ask on topics...
May 26, 2020
15 min