The Resilient Recruiter
The Resilient Recruiter
Recruitment Coach Mark Whitby
Why This Recruitment Firm Guarantees Every Placement for 12 Months, with Jessica and Lewis
1 hour 12 minutes Posted Mar 11, 2026 at 7:00 am.
Intro
How Aliniti started and why recruiting grew out of HR consulting
Lewis joins the firm as the founder's son-in-law
Jess's path from opera singer to recruitment leader
The "four-leg chair" business model
The retained HR model that stabilised the business
Why deep client knowledge improves search outcomes
The role clarity process before every search
Handling unrealistic salary expectations and "purple squirrel" briefs
Why Aliniti offers a 12-month guarantee
The onboarding process that improves retention
Vision for the next three years
Why the firm uses profit sharing instead of commission
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Show notes
A 12-month guarantee on every placement. That's almost unheard of in recruitment.
Most agencies offer three months. Some stretch to six. Lewis Waitt and Jessica Multhauf guarantee their hires for an entire year, and more than 90% of their placements are still in the role after 12 months.
That level of confidence doesn't come from luck.
It comes from a recruiting process built very differently from most agencies.
Aliniti didn't start as a recruitment firm. It began as an HR and organizational development consultancy working closely with privately held and family-owned businesses. Recruiting came later, growing naturally from long-term advisory relationships with clients who needed help hiring.
That consulting-first approach changes everything, from how they define the role, to how they run the search, to what happens after the candidate starts.
In this episode, we break down:
* Why Aliniti offers a 12-month guarantee on every placement
* How their consulting background changed the way they recruit
* The 90-minute role clarity session they run before every search
* Why recruiters should stay involved long after the candidate starts
* How multiple service lines create stability in a recruitment business
* How long-term advisory relationships turn into consistent search work
If you want to differentiate your recruitment firm and build deeper client partnerships, this episode shows how.
*Timestamps*
Chapters
*Not sure what's slowing your agency's growth?*
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*Sponsor*
Recruiterflow – the AI-first operating system for recruitment agencies and executive search firms. Recruiterflow combines a powerful ATS and CRM with AI built directly into your workflows, helping recruiters focus on conversations and decisions while the system handles the heavy lifting. šŸ‘‰ https://recruitmentcoach.com/recruiterflow
*Resources Mentioned*
Aliniti: https://www.aliniti.com
Lewis Waitt: https://www.linkedin.com/in/lewiswaitt/
Jessica Multhauf: https://www.linkedin.com/in/jmulthauf/
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