The Business Fix
The Business Fix
Josh Troche and Chrissy Myers
Why Great Leaders Listen Before They Lead
46 minutes Posted May 27, 2026 at 6:00 am.
Introduction: The Danger of Always Being Right
Changing Perspectives: The Death Penalty Example
How Poor Listening Destroys Business Culture
Framework: The Three L's of Leadership (Listen, Learn, Lead)
Understanding the 'Why' Through Intentional Learning
Using Truth to Lead and Pressure Test Ideas
Coaching Managers to Identify and Remove Bias
Operationalizing Listening & Measuring Its ROI
Adopting an Auditor's Mindset & Dropping the Ego
Managing Information Asymmetry Across the Team
The Origin of Shadow Workflows & Brilliant Jerks
Parroting Strategic Vision & Embracing Open Alignment
Leadership Strength: The Power of Changing Your Mind
Navigating Lagging Data, Customer Feedback, and Silence
The Fine Line Between Collaboration and Indecision
Real-World Pivots & Next Episode Teaser
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Show notes
Send us Fan Mail Business owners and managers are right a lot. That is usually a strength… until the moment they are wrong and refuse to hear the other side. In this episode of The Business Fix, Chrissy and Josh dig into one of the most underrated leadership skills in business: intentional listening. Not the “I’m waiting for my turn to talk” kind of listening. Not the “let me reload my rebuttal while you’re still speaking” kind either. Real listening is the kind that helps leaders uncover hid...