There’s no lack of chatter out there… a whole lot of noise, channels, information (good and bad). But, here’s the issue: there’s not a whole lot of great LISTENING happening. And what’s more rare is going beyond surveys to find creative ways to listen to your customers. Pretty sure we’re well past time for that to change. 

A good place to start? An honest conversation on the subject. And that’s precisely what we got to have with Jeremy Watkin, Director of Customer Experience and Support at NumberBarn. This week, on Flip’s Spamming Zero Podcast. 

What’s Covered? 

• Why customer experience matters to Jeremy 
• Top 3 creative ways brands should listen, outside of surveying 
• Upselling trends and how to weave those into workflow
• Peak Season for D2C brands: top tips 
• Empowering customer service agents on the frontlines 
• Speech Analytics and the power of Voice 
• Generational trends 
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.