Who sits smack dab at the center of your brand’s CX? Easy - the people who actually interact with your customers on a regular basis. So, it goes without saying (‘cept we’re saying it) that learning to build and sustain a profitable support team should be right up on top of every org’s priority list.

Breanna Moreno, VP of CX at True Classic, has made a successful career of doing this very thing. And she shares her wisdom, this week on Flip’s Spamming Zero Podcast. 

What’s Covered? 

• Working smarter, not harder 
• Breanna’s 3 Core Pillars
• Peak Season Prep
• How to proactively support your customers AND employees
• Measuring impact
• Primary methods (and points along the journey) that generate revenue 
• The value of digging into reviews 
• Best practices for motivating your CS agents
• The necessity for automation AND available human interaction 
• And more 

 Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.