Love how every episode is unique and just so easy to listen to. Such a great resource for CXers as well. Listen and I guarantee you’ll find something to help level up your CX!!

One of the best podcasts out there. Not only have I learned a lot from listening, I had the amazing opportunity of being on the show! If you haven’t already, take a listen to Episode 41: Customer Service Leaders - Making The Mindset Shift. Thank you for the opportunity, keep pressing forward, and always come from a place of contribution.

What I said above. Episode after episode is just a great conversation about relevant topics. Fantastic Podcast!! (not as naughty as the explicit sticker makes you think)

Most podcasts have a specific view they focus on, but not this one. James and his co-host dive into the entire funnel and actually favors the customer experience throughout, rather than just driving traditional Marketing KPIs. A must listen to help expand your skillset and to understand what else is out there 🙌

If you’re interested in upping the level of your customer experience, this is the podcast you should be listening to.

Brian and James have a refreshing take on all things related to customer experience. I love the way they approach this show with curiosity and enthusiasm. They bring in fantastic guests who are deep in their specific domain and pull out some great insights while managing to entertain the audience at the same time. Highly recommend!