In this episode, MIM founder and CEO, Adam Norman sits down with Dan Walker a Service Operations Manager from Cityfibre. Dan and Adam discuss the journey Cityfibre has been on, creating and implementing a new Major Incident function. Cityfibre is on a mission to become the UK's third digital infrastructure provider alongside BT and Virgin. They are investing £4bn. <a href="https://www.majorincidentmanagement.com/">www.majorincidentmanagement.com</a> Subscribe to the <a href="https://majorincidentmanagement.us15.list-manage.com/subscribe?u=585a5cd2e11999a00aad5a006&amp;id=e7461ef41c">MIM® newsletter</a> Connect with us:<ul><li>&nbsp;on <a href="https://www.linkedin.com/company/official-major-incident-management">Linkedin</a></li><li>on Twitter: @major_incidents</li><li><a href="https://www.youtube.com/channel/UC-7pbdq0OJe8AeHrs5pdfFw">Youtube</a></li></ul>

MIM® Podcast Episode 6: Andrew Jelley

Welcome to the MIM® Podcast™.  We have created this show to provide a central place for the global major incident community. The MIM® Podcast™ brings guests from around the world to talk about all things IT Major Incident Management. MIM® is the professional body dedicated to global best practice for IT Major Incident Management®. We are transforming the way companies, professionals and IT Operations, reduce major incident downtime. Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 72 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.