In this episode, MIM founder and CEO, Adam Norman sits down with Andrew Jelley from O2 Telefonica, Andrew is the Head of Major Incident and Change Management. Andrew and Adam discuss major incidents in Telco, leadership and the qualities of great Major Incident Managers <a href="https://www.majorincidentmanagement.com/">www.majorincidentmanagement.com</a> Subscribe to the <a href="https://majorincidentmanagement.us15.list-manage.com/subscribe?u=585a5cd2e11999a00aad5a006&amp;id=e7461ef41c">MIM® newsletter</a> Connect with us:<ul><li>&nbsp;on <a href="https://www.linkedin.com/company/official-major-incident-management">Linkedin</a></li><li>on Twitter: @major_incidents</li><li><a href="https://www.youtube.com/channel/UC-7pbdq0OJe8AeHrs5pdfFw">Youtube</a></li></ul>

MIM® Podcast Episode 7: Thomas Munson

Welcome to the MIM® Podcast™.  We have created this show to provide a central place for the global major incident community. The MIM® Podcast™ brings guests from around the world to talk about all things IT Major Incident Management. MIM® is the professional body dedicated to global best practice for IT Major Incident Management®. We are transforming the way companies, professionals and IT Operations, reduce major incident downtime. Our methods and techniques save millions for companies around the globe, supports leading IT specialists and maximises collaboration.With clients in more than 72 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.