<p>Join me and the VP of Customer Experience at Dominion Energy, Utibe Bassey, as we discuss how our perception of ourselves and others affects how we provide experiences. </p>

Are you underestimating the future and overestimating the past?

The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.&nbsp;