<p>Join me and EVP / Head of Group Marketing &amp; CX at Emirates NBD, Vikram Krishna, as we look into the future of banking. The knowledge unearthed in this podcast is invaluable, especially to businesses wanting to take their whole product experience and innovation agenda to the next level. </p>

Are outcomes for people still the heartbeat of the CX you provide?

The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.&nbsp;