This week on Be Customer Led with Bill Staikos, we’re joined by Marcela Lay. Marcela is a Senior Vice President and Head of Client Strategy and PM Operations at Y Media Labs, a digital product and design agency that create innovative products that export Silicon Valley to the world.

Steven Moy, CEO of Barbarian, joins today's episode of Be Customer Led. Barbarian is an agency that is obsessively focused on utilizing technology to eliminate friction, leveraging data to fuel new ideas, and harnessing creativity to bring new products and services to life for their customers. Its principal objective is to assist clients in transforming and disrupting their industries. Throughout the episode, Steven shares his expertise and experience with client needs, how they are growing, and how they are influencing new technology.

This week’s Be Customer Led with Bill Staikos features Steve Dion, founder and CEO of DION Leadership, dedicated to creating workplaces where the employees start every day excited and end every day accomplished. Throughout today’s episode, Steve shares his knowledge and expertise in helping organizations develop more vital workplaces and cultures by creating and deploying innovative assessment, leadership, and team development programs.

This week’s Be Customer Led with Bill Staikos features Kermit Randa, a results-driven CEO with vast expertise managing the transformation to establish accountability, high performance, and profitable development cultures.

This week’s episode of Be Customer Led with Bill Staikos features Michael Bartlett, author of The Dark Side of CX. Michael is the director of experience innovation at JMARK. He’s also the founder and creator of the CCXP exam simulator, which helps CCXP candidates prepare for certification with highly realistic sample questions. Throughout today’s episode, he presents several concepts from his recently released book that you can utilize to create a better customer experience for your customers.

This week on Be Customer Led, we’re joined by Katie Schlott, a Partner at IA Collaborative.

Kerry Goyette, founder, and president of Aperio Consulting Group, is today's guest on Be Customer Led with Bill Staikos. Aperio Consulting Group is a corporate consulting firm specializing in developing high-performance cultures via workplace analytics and training. Moreover, Kerry is a keynote speaker, an award-winning author, and an expert in behavioral science. In today's episode, Kerry discusses her thoughts, knowledge, and expertise with workplace analytics and the future of work.

Today’s guest of Be Customer Led is Christy Dempster, who works for Roche as a senior international marketing manager. Throughout today’s podcast, Christy widely describes the relationship between customer experience and marketing and the opportunities that open up from collaborations between these two fields.

Todd Unger, Chief Experience Officer and SVP for Marketing and Member Experience at the American Medical Association (AMA), joins us for today's episode to cover various topics connected to organizing for customer experience, leadership, and community growth. As AMA's Chief Experience Officer, Todd is responsible for acquiring, keeping, and engaging AMA members, growing the scope and impact of AMA's mission-based work, and driving digital transformation efforts. Also, Todd manages projects that connect the product, marketing, commerce, and service to accomplish this while keeping the client at the center of all they do.

In this episode, we take a deep dive into the value of community with a leader who is on a mission to bring together courageous women in customer experience from across the globe. Clare Muscutt is the founder and CEO of Women in CX, a growing community spanned over 20+ countries that focus on providing a platform for women in the customer experience discipline to build deep connections and friendships, share ideas and collaborate.