Show notes
In this episode, we take a deep dive into the value of community with a leader who is on a mission to bring together courageous women in customer experience from across the globe. Clare Muscutt is the founder and CEO of Women in CX, a growing community spanned over 20+ countries that focus on providing a platform for women in the customer experience discipline to build deep connections and friendships, share ideas and collaborate. [01:44] Clare’s Journey – We start the conversation with a brief look at Clare’s career journey and how customer experience became her area of focus.[06:30] Moving on from the Corporate World – Clare shares with us what inspired her to leave the corporate environment and start her own practice and some of the challenges that came with it.[10:16] Effects of the Pandemic – Clare shares her thoughts on how the pandemic and its ripple effects have shaped the customer experience arena.[15:14] Community – The events that led to the beginning of Women in CX, the purpose behind it, and how the community grew into its current level.[25:45] Advice for Growth – Clare shares four key pieces of advice for those who aspire to grow their profession to the next level.[31:00] Power of Mentoring – How being engaged in mentoring with people from different backgrounds can be beneficial to mentees and mentors alike.ResourcesConnect with Clare:LinkedIn: linkedin.com/in/clare-muscuttWebsite: womenincx.communityPodcast: https://youtube.com/c/WomeninCX
