No matter your business, conversational marketing can be a fresh and highly effective tool for engaging with your prospects and customers. As chatbot technology continues to evolve, experiment with the different ways that you can use conversational marketing to shorten your sales cycle, learn new information about your prospects and enhance the empathetic element of your brand. This week, Guido and Weslee break down the things you need to consider as you start to implement a conversational marketing strategy for your business. What playbooks do you need? What even is a playbook? How do you measure your success? 

Part of inbound marketing is meeting your prospects where they are. Weslee and Guido pivot this week to talk about one of the approaches marketers are taking to creating more personalized, timely experiences for their prospects — conversational marketing. The idea of chatbots isn't entirely new, but it's becoming increasingly prominent in the B2B marketing space.  Still, it's a new medium. Understanding how to launch a successful conversational marketing strategy and measure your success can be challenging. In this episode, Weslee and Guido explore their experiences launching a conversational marketing strategy for New Breed, the various ins and outs of chatbots and the terminology you should know. 

After spending the past few episodes talking about the customer experience, Weslee and Guido came to the conclusion that it’s a holistic process. One team cannot take full responsibility for the crafting of powerful experiences for your customers that leads to retention and eventually expansion.  As marketers, Weslee and Guido know their work starts with finding the right leads and setting the stage for sales and service to deliver on the brand promise. Beyond that, their ability to talk to the full process is slightly limited. In light of that, Weslee and Guido brought in former HubSpot VP of Global Customer Support and current VP of Operations for SaaSWorks, Mike Redbord.  Redbord's years of experience in customer success and support, including the launch and development of HubSpot Service Hub, set up an excellent conversation to gather insights about what it takes for businesses to  craft meaningful and powerful relationships with their customers. 

Who takes responsibility for the customer experience? Customer success, service and support can come through many different roles depending on your organization, but their main focus remains the same: building relationships. How they do so can vary from person to person, so we sat down with two of New Breed's Client Success Managers Everett Ackerman and Dylan Berno to hear more about how they tackle the day-to-day challenges of building relationships, crafting strategy and knowing when to sell and when to sit back. 

In our last episode, Weslee and Guido broke down just how much the inbound methodology has evolved over the past two decades. A recurring trend has been the substantial improvement in software, platforms and technology that enable and support inbound marketing. In this episode, Weslee and Guido take a deep dive into the creations and improvements of the tech boom such as marketing automation, customer success dashboards and sales intelligence software.  Interested in learning more about how technology can support your marketing and sales efforts? Here are some resources:  The Ultimate Marketing Tech Stack [Blog] What is Revenue Operations [Video] Revenue Operations Checklist [Checklist] Visit our blog for regular content on inbound marketing, demand generation and more. Check out our resource library for templates and guides that can support your businesses' marketing and sales initiatives.

Inbound, first coined by HubSpot in the early 2000s, is the methodology by which you attract, engage and delight customers. A lot has changed over the last two decades, including inbound's place in the marketplace. As more and more businesses embrace the inbound methodology, we wanted to take a look back at how it has evolved over the years.  Over the next few episodes, Inbound Strategist Weslee Clyde and Head of Demand Generatoin Guido Bartolacci will explore how inbound has evolved, the technology that has influenced it and how businesses like New Breed have adapted inbound to drive growth. Throughout the episode they'll discuss:  Inbound's definition and early adoption How technology has played a role in its evolution  Tactics and strategies the New Breed team has used with inbound Looking for more content about inbound marketing? Here are some helpful links:  What is Inbound Marketing [Blog] Introduction to Inbound Marketing [Video] The Ultimate Guide to Inbound Marketing [Guide] How to Explain the Inbound Methodology [Blog] Inbound vs. Outbound Marketing [Blog] Visit our blog for regular content on inbound marketing, demand generation and more. Check out our resource library for templates and guides that can support your businesses' marketing and sales initiatives.  

Guido sat down with Cody Lee from Summit Partners to talk about what it’s like working for a private equity firm and how it has impacted the way he views marketing. They discuss how he works with management teams to identify and execute growth strategies that build long-term value.

2020 has been a big year so far for New Breed. Guido sat down with New Breed’s CEO Patrick Biddiscombe to talk about what New Breed’s been up to so far and what the rest of the year has in store. They talk everything from becoming one of the first HubSpot Elite Partners to their new partnership with SaaSworks to the big company move to a net-zero workspace this summer!

Revenue Operations (RevOps) has become a buzzword in the marketing and sales world. At its core, RevOps focuses on a company's tech-stack in terms of implementation, maintenance and optimization. In this episode Guido sits down with Weslee, one of the newest additions to the New Breed team, to discuss how RevOps could have solved for the challenges she's faced in her career as a marketing strategist.

Heather Chevalley left the enterprise sales world to join the New Breed team because she wanted to have a direct impact on growth and change. In this episode, she sits down with Guido to talk about how she made the transition successfully, how she approaches relationships in sales and what she sees for the future of New Breed.