Some fascinating insights into how technology has enabled one of the fastest growing building materials suppliers in Sydney. Chatting with Tony Rouady of Network Building Supplies we hear how they've encouraged clients to use digital tools to order materials and track those orders and to communicate with their office, and how they're seeing that impact #customerretention, #customersatisfaction and #revenuestreams too. #Technology is #change and making change can be confronting but the value is impossible to understate, because done well it means that everything just keeps getting better and better.