#Customerexperience means a lot of different things to different people, but ultimately it's all about #buildingrelationships and in the #buildingindustry that challenge has been made all the more complex by the industry (and society effectivelly) expecting a digital response from an analogue business. In today's episode from a wonderful conversation with Tony Rouady of Network Building Supplies we talk about customer experience. We look at how #CX manifests in the world of #buildingmaterials and how the #customerexpectations of #builders are changing too. Learn about how #customersuccess and how growing a #successfulbusiness comes from doing all the little things well, over and over again, and from embracing innovation, over and over again too!