Today is the penultimate in our fascinating short episodes talking with Tony Rouady of Network Building Supplies and we take a glimpse of building materials 2020 and into the future, we explore where the sector's heading and how customer relationships in the sector have evolved in recent times. We learn about #builders and contractor expectations and how they've changed and of how NSW Government changes are forcing an industry to rethink almost everything. And, despite how digitally enabled a business might be, simply opening early can be a game changer.