Is change a dirty word in your organization? Do scenes like this often play out: You schedule a town hall meeting. You talk about major new initiatives. You're met with blank stares and crossed arms. This may happen time and again and your leadership keeps saying the same thing: They just don't like change. They don't deal well with change. They don't want to change. But maybe, it's not a change resistance or change management problem in your organization. Maybe your people are trying to tell you something. This is another podcast installment of the People and Performance Playbook where the experts at Chapman & Co. Leadership Institute share their knowledge on leadership development. You can subscribe to the People and Performance Playbook Newsletter when you follow Chapman and Co. on Linkedin. Chapman & Co. Leadership Institute was founded by the late Bob Chapman to bring Truly Human Leadership to companies around the world and improve their leadership, culture and performance. The discussion in this episode about change in organizations is led by Chapman & Co.'s Barry Kirk and Emily Gauvain. You can listen through your favorite podcast provider or through the link in the header above. 

Recently, in Chapman & Co. Leadership Institute's People and Performance Playbook LinkedIn Newsletter, there was an article by Jami Dix and Morgan Miller titled: The Five-Step System for Building Leadership Capability. Here's a section: "Most organizations treat leadership development as a series of programs to deliver. They ask: What workshop should we run next? Which coaches should we hire? What curriculum should we launch? "Organizations with true leadership systems ask different questions: What does our strategy demand of leaders right now? How do we assess reality against expectations? What experiences will actually build capability? And how do we reinforce it so it sticks? "This isn't just better planning. It's a fundamentally different approach to how leaders develop. "The shift from fragmented training to an intentional system changes everything." This is another podcast installment of the People and Performance Playbook where the experts at Chapman & Co. share their knowledge on leadership development. This episode features Jami Dix and Praisy Issac expanding on the article referenced above. You can subscribe to the People and Performance Playbook Newsletter when you follow Chapman and Co on Linkedin.

Peter Menges is the SVP Customer Engagement & Loyalty for Unique Vacation Inc., an affiliate of the worldwide representative of Sandals & Beaches Resorts. He has more than 20 years of experience in leadership in the hospitality space and he has a strong personal commitment to the power of human-centered leadership, and a human-centered approach to engaging and caring for customers. Sandals has been on a multi-year journey to re-imagine their points-based customer loyalty program as something more innovative and meaningful, where loyalty becomes an outcome of a great experience and where every guest feels like an insider. Chapman & Co. Leadership Institute has been part of that journey from the day one, working very closely with the Sandals loyalty team to help them craft a more Truly Human experience. Chapman & Co. Leadership was founded by our late Chairman Bob Chapman to bring Truly Human Leadership to organizations around the world. On this podcast, Barry Kirk, a partner at Chapman & Co., talks to Peter about that journey, as well as how Peter became a Truly Human Leader. Their conversation also includes a story about how Sandals dealt with the aftermath of Hurricane Melissa, which made landfall in Jamaica in October 2025. The storm brought destruction and loss of life and livelihood across the island. Similar to Barry-Wehmiller when revenues collapsed during the great recession, the disaster also left Sandals Resorts facing a critical decision -- how to support the team members in their span of care when the very resorts they worked for had also been devastated by that storm.

Shortly after BW Chairman Bob Chapman passing in March 2026, it was announced that Pat Berges had been named CEO and Managing Partner of Chapman & Co. Leadership Institute. Chapman & Co. was founded by Bob to bring Truly Human Leadership to organizations around the world, improving their leadership, culture and performance.  Pat was a longtime friend and colleague of Bob's, bringing more than 25 years of global leadership experience to Chapman & Co. He shares the convictions that drove Bob's legacy. Pat is the founder of H3 Leadership, now part of Chapman & Co., and has held senior leadership roles at Covidien and Medtronic. He previously served as executive director of The Curve Initiative, a nonprofit founded by bestselling author Simon Sinek, and has led large-scale leadership development and culture transformation efforts across more than 100 countries. On this episode of the Truly Human Leadership Podcast, Pat talks about his friendship with Bob and how his mentorship was inspiring and challenging. Pat talks about his leadership journey, the future of Chapman & Co. and why their work is more important now than ever.  

A couple of episodes ago, we talked about the $60 billion problem. That is the amount of money organizations spend on leadership training a year, although recent reports say that number may be as high as $100 billion a year. But are organizations really seeing the ROI on that money and if not, why? This is another installment of the People and Performance Playbook where the experts at Chapman & Co. share their knowledge on leadership development. This episode is an discussion of a recent article in the People and Performance Playbook Newsletter by Theresa Carik, PhD titled: "If a Leadership Program Does Not Change Behavior, What is it Actually Changing?" Joining Theresa in this discussion is Chapman & Co.'s Gunnar Millot. You can subscribe to the People and Performance Playbook Newsletter when you follow Chapman and Co on Linkedin.

Last fall, an episode of this podcast featured a discussion between Bob and Kyle Chapman.  They talked about the legacy of the Chapman family in Barry-Wehmiller with an eye toward the future as Bob passed the mantle of CEO onto Kyle after 50 years in that role. It was a touching, heartfelt conversation between father and son, worth going back to listen, especially in light of Bob's passing on March 19, 2026 after a 16-month battle with leukemia. A little more than a month later, Kyle Chapman sat down for a wide-ranging conversation with our video producer, Chad Harris. Kyle reflects on the loss of his father, but also talks about how to channel that loss into action in carrying Bob's legacy forward. He talks about the future of Barry-Wehmiller, and lays out very clearly Barry-Wehmiller's intent to redefine success in business by demonstrating how human and economic vibrancy work in harmony. Continuing, expanding and fulfilling the work his dad started.  

Did you know that globally, organizations spend more than $60 billion annually on leadership development and training?  $60 billion in seminars, workshops, coaches, certifications, assessments, subscriptions, books and much, much more.  A lot of money spent, but then your leaders are still micromanaging, avoiding difficult conversations and solving every problem themselves. You might as well have just set those dollars on fire. But, here's the thing, the training didn't fail, the approach did. On this episode of our People and Performance Playbook series, which features the experts of Chapman & Co. Leadership Institute, Jami Dix and Praisy Isaac discuss why leadership development should be like Russian nesting dolls. Layered, that addresses the heartset and mindset, as well as the skillset of leaders.  You can learn more about Chapman & Co., founded by the late Bob Chapman to bring Truly Human Leadership to companies around the world at www.ccoleadership.com. 

We recently started a series within the larger episode of the podcast called the People and Performance Playbook. The episodes are a little shorter, but packed filled with insight from the experts at Chapman & Co. Leadership Institute. Chapman & Co. was founded by our late CEO and Chairman Bob Chapman to bring Truly Human Leadership to organizations around the world. You can learn more about them at ccoleadership.com. On this installment, we hear again from Andrew Barenz and Mike Budden as they expand upon the most recent newsletter article, "What is the Cost of One-Dimensional Leadership in Your Organization?" Chapman & Co. has identified four styes of leadership, which Andrew and  Mike discuss. You can subscribe to the People and Performance Playbook Newsletter when you follow Chapman and Co. on Linkedin.

We continue to honor the late Chairman and CEO of Barry-Wehmiller, Bob Chapman and his legacy on the podcast. This episode is a virtual talk Bob gave to a book club in 2020, during the pandemic. The club was made up of people around Aspen, Colorado, where Bob lived and they had read his book, Everybody Matters The Extraordinary Power of Caring for Your People Like Family. It is an interesting discussion, as Bob is in a relaxed environment talking about his life and sharing the insights he had learned throughout his career, which are the basis of his book. As you may recall, one of Bob's last projects before his passing in March 2026 was the re-release of Everybody Matters, in a 10th anniversary revised and expanded edition. You can find out more about this new version at: everybodymattersbook.com

On this episode, we're introducing a new regular installment of the podcast, the People and Performance Playbook.  Each one of these episodes will be shorter bits of insight from experts at Chapman &Co. Leadership Institute as they share stories from their work and the thinking and methodology they use to help organizations understand and put into practice the idea that people and performance, or human vibrancy and economic growth, can exist in harmony, not in conflict with one another. These episodes are also a deeper dive into issues written about in Chapman & Co.'s People and Performance Playbook Newsletter, to which you can subscribe when you find them on LinkedIn. Today's topic is The Shift in Leadership Norms. If you want to implement the principles discussed on this podcast within your organization to improve its leadership, culture and performance, check out Chapman & Co. Leadership Institute at ccoleadership.com, founded by Barry-Wehmiller' late CEO and Chairman, Bob Chapman, to bring Truly Human Leadership to organizations around the world.