'Know your customer’ is often too superficial an expression to describe the deep curiosity about a customer’s life that differentiates the truly customer centric individual. In this first episode in a series on customer-centricity covers what it takes to understand your customer well enough that is changes what you do and how you think. Buy the Walking the Talk book: <a href="https://amzn.to/3WunDBA">https://amzn.to/3WunDBA</a> Buy Accountability@Work book: <a href="https://amzn.to/3ZmOSQB">https://amzn.to/3ZmOSQB</a> Website: <a href="https://www.carolyntaylorculture.com/">www.carolyntaylorculture.com</a> Podcast: <a href="https://www.carolyntaylorculture.com/podcast">www.carolyntaylorculture.com/podcast</a> Walking the Talk: <a href="https://walkingthetalk.com/">www.walkingthetalk.com</a>

30: Customer-centricity series - Beware self-absorption, it kills empathy

This podcast is about leadership, authenticity and courage. Every episode is a personal development experience showing you how you can transform yourself and thus transform those around you and ultimately the organisation within which you work. Take a stand, choose a value - accountability, one-team, customer-centric, and many more - and come away with insights and practical tips on what it takes to authentically live that day-to-day. Many people and organisations hold these values, but don’t practise them. Through this podcast you will close that gap and as a result earn higher trust from your clients and colleagues, because they see you walking your talk. 
 
Carolyn Taylor is a global thought leader in personal development and culture change, with a reputation for having a practical, insightful and do-able approach. She has coached thousands of leaders and helped hundreds of organisations change their culture, and is the author of the classic best-selling handbook Walking the Talk: How to Build a culture for success.