Increasing empowerment makes demands on both parties, the empowerer and the empoweree. This episode on Empowerment covers some of the challenges an empowerer faces, in particular because the very characteristics that served to advance our career as a leader in the past can become barriers to empowerment in the future unless they're faced and overcome. Buy the Walking the Talk book: <a href="https://amzn.to/3WunDBA">https://amzn.to/3WunDBA</a> Buy Accountability@Work book: <a href="https://amzn.to/3ZmOSQB">https://amzn.to/3ZmOSQB</a> Website: <a href="https://www.carolyntaylorculture.com/">www.carolyntaylorculture.com</a> Podcast: <a href="https://www.carolyntaylorculture.com/podcast">www.carolyntaylorculture.com/podcast</a> Walking the Talk: <a href="https://walkingthetalk.com/">www.walkingthetalk.com</a>

29: Customer-centricity series - Are you deeply curious enough to know their world?

This podcast is about leadership, authenticity and courage. Every episode is a personal development experience showing you how you can transform yourself and thus transform those around you and ultimately the organisation within which you work. Take a stand, choose a value - accountability, one-team, customer-centric, and many more - and come away with insights and practical tips on what it takes to authentically live that day-to-day. Many people and organisations hold these values, but don’t practise them. Through this podcast you will close that gap and as a result earn higher trust from your clients and colleagues, because they see you walking your talk. 
 
Carolyn Taylor is a global thought leader in personal development and culture change, with a reputation for having a practical, insightful and do-able approach. She has coached thousands of leaders and helped hundreds of organisations change their culture, and is the author of the classic best-selling handbook Walking the Talk: How to Build a culture for success.