How good is it when we feel we are the most important person in someone else’s world? That’s what we want our customers to feel. But self-absorption leads to a focus on our own priorities and pressures, and customers quickly feel like one more thing to deal with. This episode covers some ideas for turning this around. Buy the Walking the Talk book: <a href="https://amzn.to/3WunDBA">https://amzn.to/3WunDBA</a> Buy Accountability@Work book: <a href="https://amzn.to/3ZmOSQB">https://amzn.to/3ZmOSQB</a> Website: <a href="https://www.carolyntaylorculture.com/">www.carolyntaylorculture.com</a> Podcast: <a href="https://www.carolyntaylorculture.com/podcast">www.carolyntaylorculture.com/podcast</a> Walking the Talk: <a href="https://walkingthetalk.com/">www.walkingthetalk.com</a>

31: Customer-centricity series - Be in love with your customer not your product talk to their heart

This podcast is about leadership, authenticity and courage. Every episode is a personal development experience showing you how you can transform yourself and thus transform those around you and ultimately the organisation within which you work. Take a stand, choose a value - accountability, one-team, customer-centric, and many more - and come away with insights and practical tips on what it takes to authentically live that day-to-day. Many people and organisations hold these values, but don’t practise them. Through this podcast you will close that gap and as a result earn higher trust from your clients and colleagues, because they see you walking your talk. 
 
Carolyn Taylor is a global thought leader in personal development and culture change, with a reputation for having a practical, insightful and do-able approach. She has coached thousands of leaders and helped hundreds of organisations change their culture, and is the author of the classic best-selling handbook Walking the Talk: How to Build a culture for success.