In this episode, Helen is joined by Benedicta Lasoye, the Communities Officer at Aylesbury Town Council. Helen and Bee discuss the changes and benefits Covid-19 has brought to our communities, and the important role community plays in supporting the vulnerable. Bee shares her top 3 'C' tips for supporting each other: Compassion Communication Community You can also follow me for future episodes and more consumer vulnerability information: Twitter - <a href="https://twitter.com/hpettifertrain" rel="noopener">https://twitter.com/hpettifertrain</a> LinkedIn - <a href="https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/" rel="noopener">https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/</a> Website - <a href="https://www.helenpettifer.com/vulnerable-customer-compliance.html" rel="noopener">https://www.helenpettifer.com/vulnerable-customer-compliance.html</a>

Episode 16 - Vulnerability & Wessex Water

This podcast is about one simple but powerful idea: supporting vulnerable customers better — with empathy, confidence, and good practice.I’ll be joined by brilliant guests sharing real stories, practical ideas, and fresh perspectives on supporting people when it matters most.  Because vulnerability can affect any of us — at any time.  Join me for Unlocking Vulnerability.  Listen, learn, and be part of the conversation.