In this episode, Helen is joined by Alex Rutherford discussing Wessex Water's approach to vulnerability and training their team to become vulnerability experts.
Alex also shares his valuable technique - C D E = F

Find out more about Wessex Water and the Priority Services Register here - https://www.wessexwater.co.uk/help-and-advice/priority-services

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Website - https://www.helenpettifer.com/vulnerable-customer-compliance.html