Show notes
In this episode, I’m joined by Bill Eddy—founder of the High Conflict Institute and a leader in the fields of mediation and conflict resolution. We talk about the complexities of high conflict personalities and the emotional dynamics that make certain discussions difficult to manage. Drawing from his background as both a therapist and a lawyer, Bill shares practical strategies for mediators, therapists, and anyone navigating emotionally charged conversations.We talk about the EAR method (Empathy, Attention, Respect), the BIFF approach (Brief, Informative, Friendly, Firm), and how social media fuels conflict dynamics. Whether you’re dealing with legal disputes, family disagreements, or tough workplace conversations, this episode is packed with insights on how to manage conflict more effectively—without losing your cool.00:00 – Introduction to High Conflict Dynamics02:59 – Bill's Journey from Therapy to Law05:53 – What Defines a High Conflict Personality09:13 – Mediation Techniques & Emotional Insight11:08 – The Role of Emotion in Conflict15:34 – The EAR Method: Empathy, Attention, Respect22:52 – BIFF Responses: Brief, Informative, Friendly, Firm33:07 – How Social Media Escalates Conflict44:12 – Practical Tips for Handling High Conflict SituationsFind Bill Eddy:High Conflict Institute Connect with Evelyn Marley:Instagram: @evelynmarleyWebsite: www.evelynmarleycoaching.comDownload the Free Guide:10 Ways to Say What You Mean (Without Starting a Fight)If you enjoyed this episode, leave a quick ⭐️⭐️⭐️⭐️⭐️ rating or review—it really helps others find the show. And if someone you now is navigating difficult conversations please send it their way.high conflict, mediation, personality disorders, emotional management, conflict resolution, communication strategies, empathy, emotional intelligence, legal disputes, therapy, interpersonal relationships, social media, conflict management