The Self-Serve SaaS 'Cast
The Self-Serve SaaS 'Cast
Self-Serve SaaS
Is Engagement a Vanity Metric?
30 minutes Posted May 4, 2023 at 4:30 pm.
Introduction
Why Companies Design for Engagement
Argument Against Engagement #1: The Lowest Common Denominator
Argument Against Engagement #2: The Opportunity Cost
Argument Against Engagement #3: Meaningful Engagement Patterns
Argument Against Engagement #4: Strong vs. Weak Correlation
0:00
30:03
Download MP3
Show notes
User engagement is often taken to be the actionable link to revenue that teams should focus on. Create more engagement, create more revenue, in a nutshell. This is why growth teams design for multiple logins, Weekly Active Users, or Day Seven Retention. In this episode, your hosts discuss why the logic of “more engagement = more revenue” is flawed, and present four arguments for why you’re missing out on big opportunities by manufacturing engagement.