Host Karl McKeever reports from NRF 2026, Retail’s Big Show, in New York City. At the start of a franticly busy three days in the Big Apple, we bring your highlights from the Javits Convention Center, where retail leaders and some of the industry’s most pioneering vendors, discuss, debate, and present what the future of retail might look like. In this episode, we picked our way through some of the highlights from the event.

In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar – we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back. These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship. Presented by Narvar

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Jean-Marc Bellaiche, CEO at Parisian-based luxury department store, Printemps.. A trip to Paris is never complete without a stop by luxury department store, Printemps. Its first-ever store opened on Boulevard Haussmann back in 1865, where it still stands. Today, the iconic parisian department store remains a force of innovation. On this episode of The Interview Series, we talk to the company's chief executive officer, Jean-Marc Bellaiche. Together, they explore how Printemp’s innovation agenda has been accelerated in the last couple of years, with a new store in Doha, new services, and new customer experiences. We also discuss its evolving approach to omnichannel and Jean-Marc's views on successfully navigating culture and change management. Recorded at Shoptalk Europe.

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Peter Pernot-Day, Head of Global Strategy & Corporate Affairs at Chinese fast-fashion brand, Shein.. One of the world's fastest growing apparel retailers, Peter shares an insight into the brand's unique on-demand business model and its explosive growth, with rumours continuing to swirl about a potential flotation on the London Stock Exchange. Recorded at Shoptalk Europe.

In Focus | Digital in Retail. On the latest episode of our In Focus series, presented by Trust, we sit down in conversation with John Lewis Partnership head of personalisation and retail media, Tom Langley, Fortnum & Mason head of digital transformation, Sophie Cunningham, and Trust commercial director, Mike Dowson. Together, we discuss the strategies and essential techniques for maximising the impact of Digital Signage to boost engagement; and unlock greater return from investment. Recorded in-front of a live audience at Samsung KX in London Presented by Trust

The Interview | Host Karl McKeever sits down in conversation with Chris Lipari, Director of Product Innovation at HAVI. We explore the big challenges facing the QSR (Quick Service Restaurant) industry. From shifting consumer preferences, to the constant demand for innovation and efficiency. And discover how HAVI are helping leading names in QSR to navigate the complexities of supply and demand in this fast-paced industry. Presented by Kinaxis.

In Focus | Lightspeed Commerce. Channel connectivity is nothing new. Advanced automation is now everywhere. Combine the two, and sales channels will never look the same again. But what does total visibility and control over your inventory online orders and fulfilment look like. And just how do retailers (big and small) go about effectively streamlining and controlling their entire ecommerce ecosystem. Joining host Karl McKeever to discuss this, on our latest episode of In Focus, is Rick Kelley, CRO of multichannel software and order management software integration specialists, Linnworks, and Ed Bradley, CEO of VirtualStock - Europe’s largest Dropshipping and curated marketplace SAAS platform. Together, we explore why failure to embrace automation leaves retailers and partners vulnerable; how smaller multichannel retailers can better connect their business to multiple marketplaces; and the emerging solutions that will help to deliver a better experience for everyone - from supply chain to shoppers. Presented by Linnworks.

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Dawn Fichot, Head of Marketing North America for iconic British foldable bike manufacturer, Brompton Bicycles. From its humble beginnings in a South Kensington railway arch in 1975, Brompton has grown into an internationally renowned brand - famed for its ingenious design and impeccable craftsmanship. Despite the unfolding uncertainty faced by other sectors in retail over the past couple of years, Brompton has experienced an unprecedented surged in demand. Looking ahead, Brompton has big plans for the future with strategic growth in the US market a top priority. In this episode, we explore how this most British of companies is adapting its message to move in line with needs of the North American audience; the ways Brompton is leveraging digital solutions to track new consumers; urban change in the US; and why innovation and loyalty will always be Brompton’s obsession. Recorded at NRF 2024: Retail’s Big Show

In this episode of The Interview Series, host Karl McKeever sits down with Ian Bailey, Managing Director of Kmart Group Australia. With over 450 stores, Kmart Australia is the country’s number one performing general merchandise and apparel retailer, and one of the most trusted and loved brands in Australia and New Zealand. We explore how Kmart Australia doubled down on clarity of purpose and innovation to develop a strategic blueprint and operational architecture to transform its business model, moving it from a traditional discount chain to an innovative, modern, hybrid retailer.

In this episode of The Interview Series, host Karl McKeever travels to Barcelona to sit down with Isabelle Aberman, Global Retail Director for iconic global footwear brand, Camper. In this episode of The Interview Series, host Karl McKeever travels to Barcelona to sit down with Isabelle Aberman, Global Retail Director of iconic footwear brand, Camper. Passionate about retail in all its forms, she joins us to discuss Camper’s unique approach to retail design, share the inside story of CamperLab and ReCamper, and to look ahead to what the future of retail holds for us all.