Workplace civility is not about avoiding difficultconversations. It is what makes difficult conversations possible.In this episode, Stacey is joined by Jenn Graham, Emily Bissel, and Katie Livornese to explore how communication, psychological safety, and trust shape workplace culture. The conversation examines common communication challenges, the impact of unresolved tension, and the skills leaders need to help teams navigate conflict, uncertainty, and change. Episode details: https://pubknow.com/media-center/civility-training-and-the-conversations-that-matter-most/  Listen to more episodes of the Igniting Impact Podcast on Spotify: https://open.spotify.com/show/52Lzv03vnyJs0INiMjGrxw Prefer video?Watch full episodes on YouTube: https://www.youtube.com/playlist?list=PL7S-x9xh5pTJNmiKMJuC9pJBfzzjvgCmI Connect with Public Knowledge® Website: https://pubknow.comLinkedIn: https://www.linkedin.com/company/pubknow  Instagram: https://www.instagram.com/stacey_moss_pkFacebook: https://www.facebook.com/StaceyMossPK  Timestamps00:00 Introduction to Workplace Civility and Communication02:11 How Structured Conversations Build Connection06:43 Why Building a Culture of Civility Is Challenging09:04 Why Good Intentions Are Not Enough11:29 Early Signs Communication Is Breaking Down13:00 Why Communication Does Not Always Create Alignment15:45 The Cost of Avoided Conversations20:32 Creating Meaningful Change Through Structured Conversations23:58 The Inner Work of Leadership26:30 Maintaining Trust During Uncertainty30:30 How Communication Challenges Affect OrganizationalPerformance32:44 Essential Skills for Navigating Change37:13 Why Human Connection Matters in an AI World39:21 Key Takeaways and Closing Thoughts

IV&V is shifting from oversight to decision support, with a growing focus on outcomes-based IV&V. But many agencies are still working to apply it effectively.In this episode, Stacey Moss is joined by Ron Puent of Public Knowledge® and Kristen Lindblom from the Colorado Department of Health Care Policy and Financing to discuss how IV&V is being used across complex system initiatives. They explore the impact of modular systems on agency capacity, where traditional approaches fall short, and how teams can use IV&V to strengthen vendor management, reduce duplication, and act on risks in real time.Episode details: https://pubknow.com/media-center/modern-ivv-improving-risk-governance-and-delivery/Listen to more episodes of the Igniting Impact Podcast on Spotify: https://open.spotify.com/show/52Lzv03vnyJs0INiMjGrxwPrefer video?Watch full episodes on YouTube: https://www.youtube.com/playlist?list=PL7S-x9xh5pTJNmiKMJuC9pJBfzzjvgCmIConnect with Public Knowledge®Website: https://pubknow.comLinkedIn: https://www.linkedin.com/company/pubknow  Instagram: https://www.instagram.com/stacey_moss_pkTimestamps00:00 Introduction to IV&V and Its Evolution06:54 The Role of IV&V in Project Success13:28 Shifting Expectations and Strategic Partnerships21:11 Leadership's Role in Effective IV&V28:49 Looking Ahead: The Future of IV&V

Projects do not stall because of tools. They stall because of people, decisions, and unclear accountability.In this episode of the Igniting Impact Podcast, host Stacey Moss is joined by Naomi Snodgrass and Allison Ward of Public Knowledge® to examine why project management often breaks down in complex environments and what leaders can do differently.The conversation focuses on execution, decision clarity, and accountability, including how the DitDah™ methodology uses intentional structure to support trust, alignment, and sustained momentum across teams.This episode is for leaders managing competing priorities, shifting requirements, and real-world constraints who need projects to move forward without losing the people doing the work.Episode details: https://pubknow.com/media-center/human-centered-project-management-where-clarity-supports-accountability/Listen to more episodes of the Igniting Impact Podcast on Spotify: https://open.spotify.com/show/52Lzv03vnyJs0INiMjGrxw?si=a65a8e1a6c1a4e05 Prefer video? Watch full episodes on YouTube: ⁠https://www.youtube.com/playlist?list=PL7S-x9xh5pTJNmiKMJuC9pJBfzzjvgCmI⁠Connect with Public Knowledge®Website: ⁠https://pubknow.com⁠LinkedIn: ⁠https://www.linkedin.com/company/pubknow⁠Instagram: ⁠https://www.instagram.com/stacey_moss_pk⁠

In the Season 3 finale of the Igniting Impact Podcast, host Stacey Moss is joined by Kassie Gram and Will Hornsby of Public Knowledge® to reflect on the leadership lessons that shaped the year. They discuss what it takes to lead and deliver work when change is constant, timelines shift, and certainty is limited. The conversation focuses on how leaders make sound decisions under pressure and keep teams moving forward in an environment where change is the operating condition, not a phase to move past.Discover more insights and access exclusive content: https://pubknow.com/media-center/podcast/ Tune in to the Igniting Impact Podcast on your favorite platform:Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-knowledge-igniting-impact-podcast/id1557956106Spotify: https://open.spotify.com/show/52Lzv03vnyJs0INiMjGrxw?si=1e3fdca88b2c4642YouTube: https://www.youtube.com/playlist?list=PL7S-x9xh5pTJNmiKMJuC9pJBfzzjvgCmI Never miss an episode of Igniting Impact! Subscribe to receive updates on our latest episodes featuring real stories of change: https://share.hsforms.com/1G5LkcxDfRWqiumxZ-2dWaAcg39x Follow us on LinkedIn for updates, insights, and more: https://www.linkedin.com/company/pubknow

Stacey talks with Carla West from the North Carolina Department of Health and Human Services and Tracy Malone of Public Knowledge® about what it takes to lead teams through change. They break down how purpose-driven choices, clear communication, and the PK IMPACT Leadership™ approach help leaders strengthen trust and build high-performing teams. The discussion offers practical insight into leading with emotional intelligence and creating a culture where people feel supported and ready to move forward.Discover more insights and access exclusive content: https://pubknow.com/media-center/podcast/ Tune in to the Igniting Impact Podcast on your favorite platform:Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-knowledge-igniting-impact-podcast/id1557956106Spotify: https://open.spotify.com/show/52Lzv03vnyJs0INiMjGrxw?si=1e3fdca88b2c4642YouTube: https://www.youtube.com/playlist?list=PL7S-x9xh5pTJNmiKMJuC9pJBfzzjvgCmI Never miss an episode of Igniting Impact! Subscribe to receive updates on our latest episodes featuring real stories of change: https://share.hsforms.com/1G5LkcxDfRWqiumxZ-2dWaAcg39x Follow us on LinkedIn for updates, insights, and more: https://www.linkedin.com/company/pubknow

In this episode, Stacey talks with Bridgette Bell of the Mississippi Department of Child Protection Services and Doug Swisher of Public Knowledge® about strategies to maximize funding streams, align resources with outcomes, and invest in prevention. Together, they explore how agencies can turn financial planning into meaningful impact for children, families, and communities.Discover more insights and access exclusive content: https://pubknow.com/media-center/podcast/ Tune in to the Igniting Impact Podcast on your favorite platform:Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-knowledge-igniting-impact-podcast/id1557956106Spotify: https://open.spotify.com/show/52Lzv03vnyJs0INiMjGrxw?si=1e3fdca88b2c4642YouTube: https://www.youtube.com/playlist?list=PL7S-x9xh5pTJNmiKMJuC9pJBfzzjvgCmI Never miss an episode of Igniting Impact! Subscribe to receive updates on our latest episodes featuring real stories of change: https://share.hsforms.com/1G5LkcxDfRWqiumxZ-2dWaAcg39x Follow us on LinkedIn for updates, insights, and more: https://www.linkedin.com/company/pubknow

In this episode, Stacey sits down with Kassie Gram and Melissa Murphy from Public Knowledge® to address a critical question: How do leaders make sound decisions when the pressure is high and the facts are incomplete?Together, they discuss moving beyond gut reactions to evidence-driven choices powered by data, research, and thoughtful analysis. The conversation also explores how organizations can build resilience to stay agile amid shifting funding streams, changing policies, and the evolving needs of communities.Discover more insights and access exclusive content: https://pubknow.com/media-center/podcast/ Tune in to the Igniting Impact Podcast on your favorite platform:Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-knowledge-igniting-impact-podcast/id1557956106Spotify: https://open.spotify.com/show/52Lzv03vnyJs0INiMjGrxw?si=1e3fdca88b2c4642YouTube: https://www.youtube.com/playlist?list=PL7S-x9xh5pTJNmiKMJuC9pJBfzzjvgCmI Never miss an episode of Igniting Impact! Subscribe to receive updates on our latest episodes featuring real stories of change: https://share.hsforms.com/1G5LkcxDfRWqiumxZ-2dWaAcg39x Follow us on LinkedIn for updates, insights, and more: https://www.linkedin.com/company/pubknow

In this episode, Stacey talks with Abe Mendoza and Matt Sautter about how San Joaquin County is rethinking child support services with help from Public Knowledge®. They share lessons from the county’s recent operational assessment and Business Process Redesign effort, showing how collaboration, leadership, and data can drive real change.The conversation highlights why it matters to involve frontline staff, understand actual workflows, and focus improvements on family needs. Their story offers a clear, practical path for modernizing child support services.Discover more insights and access exclusive content: https://pubknow.com/media-center/podcast/ Tune in to the Igniting Impact Podcast on your favorite platform:Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-knowledge-igniting-impact-podcast/id1557956106Spotify: https://open.spotify.com/show/52Lzv03vnyJs0INiMjGrxw?si=1e3fdca88b2c4642YouTube: https://www.youtube.com/playlist?list=PL7S-x9xh5pTJNmiKMJuC9pJBfzzjvgCmI Never miss an episode of Igniting Impact! Subscribe to receive updates on our latest episodes featuring real stories of change: https://share.hsforms.com/1G5LkcxDfRWqiumxZ-2dWaAcg39x Follow us on LinkedIn for updates, insights, and more: https://www.linkedin.com/company/pubknow

In this episode, Stacey is joined by Naomi Snodgrass and Ron Puent to explore why early planning is essential to successful system replacement. They discuss how alternatives analysis, market research, and business process redesign help agencies avoid common pitfalls, align stakeholders, and build systems that truly serve. Packed with lessons from real projects, this conversation highlights how thoughtful planning drives long-term impact. Discover more insights and access exclusive content: https://pubknow.com/media-center/podcast/ Tune in to the Igniting Impact Podcast on your favorite platform:Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-knowledge-igniting-impact-podcast/id1557956106Spotify: https://open.spotify.com/show/52Lzv03vnyJs0INiMjGrxw?si=1e3fdca88b2c4642YouTube: https://www.youtube.com/playlist?list=PL7S-x9xh5pTJNmiKMJuC9pJBfzzjvgCmI Never miss an episode of Igniting Impact! Subscribe to receive updates on our latest episodes featuring real stories of change: https://share.hsforms.com/1G5LkcxDfRWqiumxZ-2dWaAcg39x Follow us on LinkedIn for updates, insights, and more: https://www.linkedin.com/company/pubknow

In this episode, Stacey sits down with Colin and Julie to discuss what it takes to lead people-centered change in health and human services. As state agencies shift from legacy Medicaid systems to modular solutions, one truth stands out: technology does not transform systems—people do. This conversation explores the realities of modernizing complex systems and emphasizes that the success of any transformation hinges on supporting the individuals behind it. Through stories of courage, course correction, and visible leadership, Colin and Julie offer insight into how a clear purpose, adaptability, and a commitment to continuous improvement can turn challenges into opportunities.  Discover more insights and access exclusive content: https://pubknow.com/media-center/podcast/ Tune in to the Igniting Impact Podcast on your favorite platform:Apple Podcasts: https://podcasts.apple.com/us/podcast/the-public-knowledge-igniting-impact-podcast/id1557956106Spotify: https://open.spotify.com/show/52Lzv03vnyJs0INiMjGrxw?si=1e3fdca88b2c4642YouTube: https://www.youtube.com/playlist?list=PL7S-x9xh5pTJNmiKMJuC9pJBfzzjvgCmI Never miss an episode of Igniting Impact! Subscribe to receive updates on our latest episodes featuring real stories of change: https://share.hsforms.com/1G5LkcxDfRWqiumxZ-2dWaAcg39x Follow us on LinkedIn for updates, insights, and more: https://www.linkedin.com/company/pubknow