Show notes
Workplace civility is not about avoiding difficultconversations. It is what makes difficult conversations possible.In this episode, Stacey is joined by Jenn Graham, Emily Bissel, and Katie Livornese to explore how communication, psychological safety, and trust shape workplace culture. The conversation examines common communication challenges, the impact of unresolved tension, and the skills leaders need to help teams navigate conflict, uncertainty, and change. Episode details: https://pubknow.com/media-center/civility-training-and-the-conversations-that-matter-most/ Listen to more episodes of the Igniting Impact Podcast on Spotify: https://open.spotify.com/show/52Lzv03vnyJs0INiMjGrxw Prefer video?Watch full episodes on YouTube: https://www.youtube.com/playlist?list=PL7S-x9xh5pTJNmiKMJuC9pJBfzzjvgCmI Connect with Public Knowledge® Website: https://pubknow.comLinkedIn: https://www.linkedin.com/company/pubknow Instagram: https://www.instagram.com/stacey_moss_pkFacebook: https://www.facebook.com/StaceyMossPK Timestamps00:00 Introduction to Workplace Civility and Communication02:11 How Structured Conversations Build Connection06:43 Why Building a Culture of Civility Is Challenging09:04 Why Good Intentions Are Not Enough11:29 Early Signs Communication Is Breaking Down13:00 Why Communication Does Not Always Create Alignment15:45 The Cost of Avoided Conversations20:32 Creating Meaningful Change Through Structured Conversations23:58 The Inner Work of Leadership26:30 Maintaining Trust During Uncertainty30:30 How Communication Challenges Affect OrganizationalPerformance32:44 Essential Skills for Navigating Change37:13 Why Human Connection Matters in an AI World39:21 Key Takeaways and Closing Thoughts