In our latest The PSC In Conversation: The Next 20 episode, Senior Manager Shuying Xu speaks with Daniel Kelly, Senior Debt Development Manager at the Money and Pensions Service (MAPS), about how debt advice is evolving in a digital world. As regulation strengthens and demand rises, the sector faces a critical tension: harnessing technology to improve efficiency and access, while preserving the empathy and trust that people in crisis rely on. From smarter customer journeys to earlier, insight-led intervention, the opportunity over the next 20 years is clear – design systems where tech handles scale and humans provide judgment and compassion. Watch the full episode to explore what comes next. 

You can find debt advice resources and access support on the MoneyHelper website (run by the Money and Pensions Service).