The Owners Operating System
The Owners Operating System
Aaron Hills & Dillon Carroll
Welcome to The Owners Operating System. Your mind is the greatest asset that you have to grow your Studio. Our goal then is to optimize your operating system. In our short chats, we help Studio owners to improve the way they think about their business, team, and their personal life. 
Losing By The Numbers...Explaining The Acquisition Hamster wheel
In this podcast, we discuss the problem of gym owners caught in the acquisition hamster wheel. We'll explore why this problem exists, how to accurately diagnose the root cause, and outline effective strategies to help gym owners break free from this cycle.Key Points:The acquisition hamster wheel: Gym owners struggle to attract new customers, which leads to hiring marketing agencies, doubling marketing costs, and eventually hopping from one agency to another without solving the problem.The root of the problem: The two main factors are churn and lack of profitability in advertising.Churn: Churn refers to the number of members leaving the gym month on month. The average churn rate is around 10%. Reducing churn can result in lower acquisition costs.Profitability in advertising: Most gym owners lose money for every new member they acquire. This can lead to a cash flow problem and a leaky bucket.Breaking the cycle: Focus on two primary aspects: reducing churn and improving profitability in advertising.Strategies to Improve the Situation:Reduce churn: Implement retention strategies to keep members longer and reduce the need to acquire new members constantly.Track and optimize ad spend: Understand the true cost of acquisition, including ad spend, agency fees, commissions, and tech costs. Improve ad strategies and content to attract more customers.Implement an effective sales process: Gym owners must have a detailed sales process from lead generation to membership conversion. This includes the initial experience, follow-ups, and precise signup procedures.Want to learn more about 1RM?Get FREE access to our ebook -https://www.1rmstudiogrowth.com/mm-trialplaybookJoin our FREE FB Group For Gym Owners - https://www.facebook.com/groups/getmoremembersWant to chat? - https://www.1rmstudiogrowth.com/strategy
May 23, 2023
14 min
The 3 10's: Building Trust in Your Sales Process
Discover how to increase certainty in the sales process by focusing on the 3 10's - The Person, The Process, and The Product.Show Notes:The Person: Importance of likability and prioritizing the prospect's needsBalancing expertise and commitment to the prospect's well-beingEvaluating and improving your approach to build trustThe Process: Ensuring a clear, simple, and realistic process to reach prospects' goalsAvoiding difficult, hard work or unrealistic methods that discourage prospectsAdapting the process to the prospect's context for better resultsThe Product: The impact of your Studio's reputation, reviews, and customer experience on trustMaintaining high-quality service, equipment, and engagement throughout the sales processBuilding trust by showcasing a top-notch customer journeyWant to learn more about 1RM?Get FREE access to our ebook -https://www.1rmstudiogrowth.com/mm-trialplaybookJoin our FREE FB Group For Gym Owners - https://www.facebook.com/groups/getmoremembersWant to chat? - https://www.1rmstudiogrowth.com/strategy
May 16, 2023
16 min
Closing the Gap in Studio Sales: Overcoming Struggles and Misconceptions
In this episode, we discuss the common challenges Studio Owners face in sales, debunking misconceptions, and providing practical solutions to improve the sales process.Show Notes:Debunking limiting beliefs about sales:Common misconceptions about sellingRethinking sales as a coaching experienceHelping prospects make the right decision for their future selvesImproving positioning in sales:Shifting from convincing to coachingAsking questions to lead prospects to their own conclusionsLeading, qualifying, and proposing solutionsTraining and mastering the sales process:The importance of daily practice and script drillingKnowing the milestones, words, and techniques to overcome resistanceTransforming the sales experience for customersWant to learn more about 1RM?Get FREE access to our ebook -https://www.1rmstudiogrowth.com/mm-trialplaybookJoin our FREE FB Group For Gym Owners - https://www.facebook.com/groups/getmoremembersWant to chat? - https://www.1rmstudiogrowth.com/strategy
May 9, 2023
21 min
What Does It Take to Build a 200+ Studio? Part 2: Product and Process
In this episode, we're continuing our two-part series on building a successful studio with 200+ members. We'll explore the remaining two key elements: Product and Process.Recap of Part 1: Discussed the importance of People in building a successful studioProduct: Divided into two distinct sections: Delivery of outcomes and Pricing based on valueDelivery of outcomes: Focus on client success and outcome-driven deliveryPricing based on value: Avoid commoditization and understand the exchange of value for achieving desired outcomesProcess: Optimize systems to pull people through your ecosystemFive areas of proficiency: Acquisition, Sales, Onboarding, Fulfillment, and RetentionUnderstand each process before outsourcingWant to learn more about 1RM?Get FREE access to our ebook -https://www.1rmstudiogrowth.com/mm-trialplaybookJoin our FREE FB Group For Gym Owners - https://www.facebook.com/groups/getmoremembersWant to chat? - https://www.1rmstudiogrowth.com/strategy
May 2, 2023
24 min
What Does It Take to Build a 200+ Studio? Part 1: People
In this podcast, we're kicking off a two-part series on what it takes to build a successful studio with 200+ members. We'll explore why 200 is the magic number and dive into the first of the three key elements: people.1. WHY 200 IS THE MAGIC NUMBER:a. Achievable within 12-18 months of operationsb. Profitable: $51,600 monthly revenue, with most gyms having outgoings between $20,000 - $30,0002. THE RECIPE FOR BUILDING A 200+ MEMBERSHIP:Three key elements of growth:a. Peopleb. Productc. ProcessPEOPLE:Crucial in any organization; we're focusing on three primary groups: The Owner, The Team Culture, and The Studio CultureTHE OWNER'S OPERATING SYSTEM:Beliefs, Attributes, Character, and KnowledgeTHE TEAM CULTURE:Hiring A players, Cultural Fit, Proficiency, and PerspectiveTHE STUDIO CULTURE:Being a gatekeeper, Rapport, Accountability, and EventsIn the next pod, we'll continue with part 2 of this series, examining the remaining two elements: Product and Process.Want to learn more about 1RM?Get FREE access to our ebook -https://www.1rmstudiogrowth.com/mm-trialplaybookJoin our FREE FB Group For Gym Owners - https://www.facebook.com/groups/getmoremembersWant to chat? - https://www.1rmstudiogrowth.com/strategy
Apr 25, 2023
28 min
The Easiest Way To Derail A Sales Conversation
Want to learn more about 1RM?Get FREE access to our ebook -https://www.1rmstudiogrowth.com/mm-trialplaybookJoin our FREE FB Group For Gym Owners - https://www.facebook.com/groups/getmoremembersWant to chat? - https://www.1rmstudiogrowth.com/strategy
Feb 16, 2023
25 min
The Most Important Number To Consider When Growing A Gym
Want to learn more about 1RM?Get FREE access to our ebook -https://www.1rmstudiogrowth.com/mm-trialplaybookJoin our FREE FB Group For Gym Owners - https://www.facebook.com/groups/getmoremembersWant to chat? - https://www.1rmstudiogrowth.com/strategy
Feb 8, 2023
14 min
Objections And How To Overcome Them
Want to learn more about 1RM?Get FREE access to our ebook -https://www.1rmstudiogrowth.com/mm-trialplaybookJoin our FREE FB Group For Gym Owners - https://www.facebook.com/groups/getmoremembersWant to chat? - https://www.1rmstudiogrowth.com/strategy
Feb 5, 2023
10 min
Second & Third Order Consequences
Want to learn more about 1RM?Get FREE access to our ebook -https://www.1rmstudiogrowth.com/mm-trialplaybookJoin our FREE FB Group For Gym Owners - https://www.facebook.com/groups/getmoremembersWant to chat? - https://www.1rmstudiogrowth.com/strategy
Jan 27, 2023
4 min
The 5 Asks | Referral Generation From Leads
Want to learn more about 1RM?Get FREE access to our ebook -https://www.1rmstudiogrowth.com/mm-trialplaybookJoin our FREE FB Group For Gym Owners - https://www.facebook.com/groups/getmoremembersWant to chat? - https://www.1rmstudiogrowth.com/strategy
Jan 23, 2023
7 min
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