United Airlines Postgame Play: Your Job Is to "Wow" from The Long Game with Eric Becker

United Airlines Postgame Play: Your Job Is to "Wow"

11 minutes Posted Jun 16, 2026 at 4:00 am.

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Show notes

This Postgame Play focuses on Eric Becker's key takeaways from his conversation with United CEO, Scott Kirby, and his "every flight has a story" leadership mentality. Scott says one of the most critical long game plays for any business is simply to "WOW." For Scott, that means everything from redesigning the customer experience to preparing for industry shifts before competitors see them coming.

This is your "no excuses" game plan to help your business take flight.

Listen and subscribe:

Apple Podcasts: https://podcasts.apple.com/us/podcast/the-long-game-with-eric-becker/id1896628025

Spotify: https://open.spotify.com/show/033g1SCSMkQQXnNfn2SQV9

YouTube: https://youtu.be/rfj1XuCZB1E

Scott Kirby LinkedIn: https://www.linkedin.com/in/jscott-kirby/

United Airlines: https://www.united.com/en/us

Eric Becker LinkedIn: https://www.linkedin.com/in/ebecker1/

Eric Becker: https://cressetcapital.com/about/team/eric-becker/

The Long Game book: https://longgamebook.com/

Cresset website: https://cressetcapital.com/podcasts/entrepreneurs/

← See all 12 episodes of The Long Game with Eric Becker