Show notes
Scott Kirby, CEO of United Airlines, joins Eric Becker to discuss what it takes to lead the world's largest airline through periods of crisis and transformation. As United celebrates its 100th anniversary, Scott shares how he approaches leadership with a "startup mindset," and how the airline is elevating the customer experience through technology and radical transparency.
Key Takeaways:
- How United created a "startup mindset" inside a 100-year-old company
- How technology is reshaping the future of air travel
- The leadership lesson behind the "No Excuses, Sir" philosophy
- How United is creating a culture of "Wow" for its customers
- Why great CEOs protect time for thinking, curiosity, and challenging conventional wisdom
For founders, executives, and leaders navigating uncertainty, this episode offers an inside look at the mindset, systems, and decision-making behind one of the world's most complex businesses.
Listen and subscribe:
Apple Podcasts
https://podcasts.apple.com/us/podcast/the-long-game-with-eric-becker/id1896628025
Spotify
https://open.spotify.com/show/033g1SCSMkQQXnNfn2SQV9
YouTube
https://youtu.be/TvuOYCVk0sg
Scott Kirby LinkedIn
https://www.linkedin.com/in/jscott-kirby/
United Airlines
https://www.united.com/en/us
Eric Becker LinkedIn
https://www.linkedin.com/in/ebecker1/
Eric Becker
https://cressetcapital.com/about/team/eric-becker/
The Long Game book
https://longgamebook.com/
Cresset website
https://cressetcapital.com/podcasts/entrepreneurs/
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