The FODcast
The FODcast
Tim Roedel and James Hodges
Compliance Is the Floor; Inclusion Is the Strategy with Hilary Stephenson
57 minutes Posted Dec 10, 2025 at 12:00 pm.
Meet Hilary And Nexer Digital
What Good Accessibility Looks Like
Government Services As A Benchmark
Laws, Litigation, And The Business Case
The Purple Pound And Market Opportunity
Why Retail Falls Behind
Design For The Majority Vs Inclusion
Bake Accessibility In From The Start
Cost, Risk, And Team Skills
European Accessibility Act Explained
Responsibility Across The Full Journey
It’s Hard To Serve Everyone, Try Anyway
Make It Transparent: Accessibility Statements
Physical Retail Progress And Hidden Aids
Normalising Inclusion For Everyone
Quick Wins For E‑Commerce Teams
Dark Patterns, Pop‑Ups, And Stress
Travel Anecdotes: Harm And Hope
Where To Start: Baseline And Fix The Six
Culture Shift And Closing Thanks
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Show notes
"Accessibility isn’t a niche feature set; it’s the operating system of a fair and profitable digital world." On this week’s episode of The FODcast, James sits down with Hilary Stephenson, Managing Director at Nexer Digital, to unpack how inclusive design drives growth, reduces risk, and builds trust across every customer journey. In our chat, we cover a whole host of things, including: The European Accessibility Act - what’s in scope, what deadlines matter, and why compliance is only the floo...