In this episode we talk with Jimmy Dickinson, Vice President at itelligence, about how younger generations are impacting CX and user experience. Jimmy Dickinson - https://www.linkedin.com/in/jimmydickinson/ You can reach the show at [email protected]

In this episode Jeremy, Ryan, and Bob sit down to talk about perceived positive and negative outcomes that Amazon has had on the world of customer experience. You can reach us at [email protected]

In this episode we talk with itelligence's Vice President of Customer Experience Solutions, Bob Meyer. He shares his experience having worked in CX for over 25 years, and provides us with insight as to where CX is going in the future.   You can reach Jeremy and Ryan at [email protected].

In this episode Jeremy and Ryan discuss what could be considered positive changes from the quarantine and COVID-19.   Have questions?  You can reach the guys at [email protected]

In this episode Ryan and Jeremy sit down with Sterling Raehtz from ShopperTrak to discuss how the retail industry has trended during the COVID-19 pandemic. You can attend the webinar Sterling references to learn more about Ensuring health and safety through social distancing and real-time occupancy measurementLeveraging economic improvement indicators from the APAC region through Market Intelligence datasetsUnderstanding how location based analytics and mobility data can inform re-opening strategyMay 6, 2020 from 1:00-2:00 PM EDThttps://register.gotowebinar.com/register/6128875032071398411May 12, 2020 from 1:00-2:00 PM EDThttps://register.gotowebinar.com/register/3983427679651442444May 14, 2020 from 1:00-2:00PM EDThttps://register.gotowebinar.com/register/2189141251353632780

In this episode Jeremy and Ryan discuss 5 CX trends that have come out of the COVID-19 pandemic. We reference the following articles;https://www.digitalcommerce360.com/2020/03/19/coronavirus-is-changing-shoppers-relationship-with-grocery-retailers/https://www.marketingweek.com/uncertainty-business-challenge-coronavirus/ You can always reach us at [email protected]

In this episode Jeremy and Ryan discuss how CX has been impacted by societal changes due to the COVID-19 pandemic.  We discuss the article, How CX can beat the coronavirus, by Janessa Carder.https://www.thedrum.com/opinion/2020/03/09/how-cx-can-beat-the-coronavirus You can reach the pod at [email protected]

In this episode we sit down with Sterling Raehtz, Business Development Manager for ShopperTrak, to talk about the impact of customer experience on the retail industry.  Learn more about our guest - https://www.linkedin.com/in/sterlingraehtz/Connect with [email protected] Raehtz - [email protected]

In this episode Jeremy and Ryan discuss recent customer experiences with both Hertz and Kroger.  Through their discussion it is evident that both companies are stumbling when looking at the experiences through the lens of the pillars of good CX. Have questions or comments?  Reach us as [email protected]

In this episode Jeremy sits down with itelligence Industry Solution Principal, Brian Everett, to talk about how the manufacturing industry is handling CX.   Email your questions and comments to us at [email protected].