Shauna and Amas continue the conversation and laughs while discussing Waiting for Service.  Is the start up cost of setting up good customer service always the sticking point? ROI of customer service American vs British customer service

#97 You are punished for loyalty

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.