“Your customer service experience isn’t bad by accident. Most of it was intentionally built to be mediocre.” Shauna and Amas discuss his new book Waiting for Service. Enjoy the insights delivered with humor and get your signed copy at: <a href= "https://www.betterexperiencegroup.com/product/waiting-for-service/"> https://www.betterexperiencegroup.com/product/waiting-for-service/</a> <p>#waitingforservice #customerservice #customerexperience #amastenumah </p>

#96 The ROI of customer service is dubious

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.