Amas has a great conversation with world renown author and keynote speaker Steven Van Bellghem. You will enjoy hearing about: <ul> <li>The evolution of customer experience</li> <li>The new customer expectation</li> <li>What is the next great development in regards to customer experience</li> </ul> And much more. Learn more about... Amas: <a href= "https://www.amastenumah.com/">https://www.amastenumah.com/</a> Steven: https://www.stevenvanbelleghem.com/

#95 Bad Customer Service happens on purpose

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.