The conversation continues with those crazy people guys, Brian and Ted from 5th Talent.  In part two they discuss: <ul> <li>The methodology to getting the human to human challenge right</li> <li>It's not the ping pong table, pizza party or even higher wages so what is it?</li> <li>What makes a person want to flip burgers for less money rather than work in the contact center</li> </ul> And much more Learn more about Brian: <a href= "https://www.linkedin.com/in/briankearney-meaningfulwork/">https://www.linkedin.com/in/briankearney-meaningfulwork/</a> Learn more about Ted:                   <a href= "https://www.linkedin.com/in/tnardin/">https://www.linkedin.com/in/tnardin/</a>

#94 Evolution of Customer experience with Steven Bellghem

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.