Amas and Bob take a look back at 2020 and discuss: <ul> <li>The Bromance is real</li> <li>The biggest positives for the industry last year</li> <li>Cloud telephony </li> <li>Being more thoughtful about the DNA of your company </li> </ul> and much more.  Learn more about <a href="https://www.amastenumah.com/">Amas Tenumah</a> Learn more about <a href= "https://www.linkedin.com/in/bobfurniss/">Bob Furniss</a>

#91 - Looking ahead in 2021

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.