Amas and Bob are back together to discuss the most difficult job in any company and why: <ul> <li>They illustrate what life in a call center looks like</li> <li>One uncomfortable challenge for male supervisors</li> <li>How socioeconomic factors impact call centers </li> <li>A direct message for call center executives</li> </ul> And much more! Learn more about <a href="https://www.amastenumah.com/">Amas Tenumah</a> Learn more about <a href= "https://www.linkedin.com/in/bobfurniss/">Bob Furniss</a>

#90 - 2020 in Review

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.