This week Amas and Bob take a look forward to the opportunities of 2021: <ul> <li>Contact centers may end as we know them</li> <li>Companies may start to focus on service in a new way</li> <li>What will 2021 mean for AI?</li> </ul> Learn more about <a href="https://www.amastenumah.com/">Amas Tenumah</a> Learn more about <a href= "https://www.linkedin.com/in/bobfurniss/">Bob Furniss</a>

#92 Being a service employee still sucks and how to fix it

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.