Tune in to hear a great conversation with Amas and Luke Anderson as they discuss the following: <ul> <li>What exactly is "Customer Experience"?</li> <li>Is the chief customer officer a real role?</li> <li>What are companies actually doing to improve 'Customer Experience'?</li> <li>Can technology really help the experience of the customer?</li> <li>How can technology help service employees?</li> </ul> And much more.   Learn more about <a href= "https://www.linkedin.com/in/lucasanderson/">Luke Anderson</a> Learn more about <a href="https://www.amastenumah.com/">Amas Tenumah</a>

#89 The most difficult job in your company is in the contact center

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.