Amas and Bob have engaging conversation about communities.  Here are a few topics you will hear about: <ul> <li>Should communities be a tool in your self service toolbox?</li> <li>Hear how a few companies have made communities work for them</li> <li>How do I migrate people into your community from the social network built communities?</li> </ul> If you want to know how to get the most out of the community tool, listen to this podcast.  Learn more about <a href="https://www.amastenumah.com/">Amas Tenumah</a> Learn more about <a href= "https://www.linkedin.com/in/bobfurniss/">Bob Furniss</a>

#87 What Customer Experience actually means in the real world

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.