The discussion on chatbots continues this week.  After a quick recap, you will learn more about: <ul> <li>The difference between a chatbot and an expanded knowledgebase</li> <li>What makes a good chatbot?</li> <li>Is your chatbot authenticated?</li> <li>Just like a human, a chatbot has its limits, plan handoffs</li> </ul> And so much more. Learn more about <a href= "https://www.amastenumah.com/">Amas Tenumah</a> Learn more about <a href= "https://www.linkedin.com/in/bobfurniss/">Bob Furniss</a>

#88 How communities can help your customer service

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.