In this episode Amas and Bob discuss the following: <ul> <li>Are chatbots delivering what they promised?</li> <li>Chatbots don't work well without one thing and Bob tells you exactly what that is.</li> <li>You will hear key tips to designing more effective chatbots.</li> <li>Just like pets and kids, chatbots need care and feeding.</li> <li>Should you be transparent about using a chatbot or more subtle?</li> </ul> And much more... Learn more about <a href="https://www.amastenumah.com/">Amas Tenumah</a> Learn more about <a href= "https://www.linkedin.com/in/bobfurniss/">Bob Furniss</a>

#86 The chatbot discussion part II

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.