Amas and Chris have an insightful conversation about: <ul> <li>Who really designs brand promise?</li> <li>What causes the gap between what is expected and what is delivered?</li> <li>How do you measure the gap?</li> <li>The real work to fulfill brand promise is internal.</li> </ul> And Much More  Learn more about <a href= "https://www.linkedin.com/in/amastenumah/">Amas </a> Learn more about <a href= "https://www.linkedin.com/in/christopherewallace/">Chris </a>

#85 Let's talk chatbots

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.