Amas and Bob continue the discussion about social media channels and take a deeper look at operationalizing social media care.  They discuss: <ul> <li>Whether or not you should have to be on every social media channel your customers are on?</li> <li>TikTok for Service?</li> <li>Your organization voice on social media</li> <li>How important is a channel transition plan?</li> <li>Measuring success on social media</li> </ul> And much more... Learn more about <a href="https://www.amastenumah.com/">Amas Tenumah</a> Learn more about <a href= "https://www.linkedin.com/in/bobfurniss/">Bob Furniss</a>

#84 Fulfilling your brand promise

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.