Amas and Bob enjoy answering a question from an Omaha listener: <ul> <li>Do you have to be everywhere you customers are?</li> <li>Which channels would work best for you?</li> <li>One of the most popular social media channels doesn't have service options yet, do you know which one?</li> <li>They will discuss the trend of over investing in social media at the cost of other channels </li> <li>They also share the best way to stop issues from going viral </li> </ul> And much more... Learn more about <a href="https://www.amastenumah.com/">Amas Tenumah</a> Learn more about <a href= "https://www.linkedin.com/in/bobfurniss/">Bob Furniss</a>

#83 Operationalizing social media care

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.