<ul> <li>What is the function of CX Consulting in 2020?</li> <li>How the loss of strategy planning impacts implementation?</li> <li>Why playing it safe no longer works?</li> <li>Where do you start when it is apparent you have a problem?</li> </ul> Eagle Creek: <a href="https://eaglecrk.com/">https://eaglecrk.com/</a> Ray Goff: <a href= "https://www.linkedin.com/in/ray-goff-457067154/">https://www.linkedin.com/in/ray-goff-457067154/</a>

#82 You can't be everywhere your customers are

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.