<p>Show Notes</p> <ul> <li>Bob once wrote 5 years ago "Omnichannel or Die" we ask Bob if that article aged well</li> <li>The compounding effect of doing better on digital channels</li> <li>The rumors of the voice channel demise was greatly exaggerated </li> <li>What are the new goals of Omni</li> <li>Bob's Sales/Marketing envy rears its ugly head agan</li> <li>Situational Video vs Video everywhere</li> </ul>

#69 Augmented Reality is here to save Field Service W/Gary York

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.