<ul> <li>Gary York is a serial entrepreneur and technologist and CEO of helplightning</li> <li>Teleportation is coming but in the mean time we have Augmented reality specifically virtual presence.</li> <li>Differentiation Virtual Reality from Augmented Reality</li> <li>How does Augmented reality help on the front end (sales) of the experience -proposals for B2B in Pre-Sales </li> <li>Field Service may be the biggest opportunity for Virtual Reality in CX</li> <li>The potential reduction and elimination of truck roll is a game changer</li> <li>It is one of those solutions that can reduce costs and improve the customer experience</li> <li>Covid is accelerating this trend.</li> <li> More information about Help Lightning and Gary York   @garyyorktech on twitter </li> </ul>

#70 Your Contact center needs a Makeover (for free)

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.